Junior Call Centre Agent

Contract Type: Indefinite/ Permanent

Location: Office Based, Denia, Alicante

Join Our Team: Junior Call Centre Agent (HCA Denia)

Healthcare Abroad in Denia is looking for a motivated and enthusiastic Junior Call Centre Agent to join our patient services team. This is a fantastic entry-level opportunity to start your career in a fast-paced, international healthcare environment where patient care is at the heart of everything we do.

Why Healthcare Abroad?

Working in an international medical setting like HCA Denia offers more than just a job; it’s a career-accelerator in one of Spain’s most dynamic sectors working across locations which include Denia, Alicante, Benidorm, Valencia, Madrid, Malaga, and Barcelona.

• Global Networking: You will work alongside a multicultural team and assisting patients from across Ireland, and the U.K. when coming to Spain.
• Cultural & Linguistic Immersion: Daily use of Spanish and English in a professional environment will sharpen your communication skills far faster than a traditional office role.
• Industry Growth: Healthcare services abroad and international patient care are in great demand, offering long-term job security and advancement.
• Meaningful Impact: You aren’t just answering phones; you are the bridge that helps patients navigate the Spanish healthcare system during vulnerable moments.
• The “HCA Model” of Care: HCA is renowned for its “Patient First” philosophy. For a Call Centre Agent, this means working in an environment where quality of service and human empathy is valued just as much as technical efficiency.

The Role

As a Junior Call Centre Agent, you are the first point of contact for our patients.

Key Responsibilities:

• Managing Inbound Calls: Handling appointment requests and general inquiries with professionalism.
• Data Entry: Accurately updating patient records in our internal systems.
• Inbox Management: Sorting and flagging incoming emails in the general inbox for distribution to the wider team.
• Linguistic Support: Assisting our diverse patient base primarily in English.

What We’re Looking For

• Language Skills: Fluent and native English speakers and C1 level Spanish
• Communication: A clear, friendly phone manner and strong active listening skills.
• Tech Savvy: Comfortable using basic Office tools and quick to learn new medical software.
• Empathy: A patient-centric mindset and the ability to remain calm under pressure

How to Apply

Please send your CV and job title in the header to our recruitment@healthcareabroad.ie

Ensure your CV and/or Cover Letter highlights the following:

• Location
• Native English Speaking
• Any customer-facing experience

Equal Opportunity Employer Statement HCA Denia is an Equal Opportunity Employer. We are committed to creating an inclusive work environment that values diversity and provides equal opportunities for all employees and applicants. In accordance with the Spanish Workers’ Statute (Estatuto de los Trabajadores) and the Irish Employment Equality Acts (1998–2015), we strictly prohibit discrimination, harassment, or victimisation based on gender, civil status, family status, sexual orientation, religion, age, disability, race (including nationality or ethnic origin).